Your privacy is our highest priority. All orders are shipped in unmarked, plain cardboard boxes or bubble mailers. The shipping label will only show "VD-Wellness" as the sender, with no mention of "Velvet Desire" or the contents of your order.
We offer fast, reliable, and secure shipping to ensure your order arrives safely at your doorstep:
| Method | Delivery Time | Under $150 | Over $150 |
|---|---|---|---|
| Discreet Standard Shipping | 3 – 5 Business Days | $15.00 | FREE |
| Discreet Express Shipping | 1 – 2 Business Days | $25.00 | $15.00 |
All orders placed before 2:00 PM EST Monday through Friday will be processed and shipped out the same day. Orders placed after 2:00 PM EST, or during the weekend, will be shipped on the next business day. Once your package is scanned by the carrier, you will receive an email with a secure tracking link.
If your package is lost in transit or arrives damaged, please contact our Customer Support team immediately via Contact Us page or email us at support@velvetdesire.com. We will dispatch a replacement parcel right away at no additional cost.
