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All orders are shipped in plain, unbranded cardboard boxes or bubble mailers. The sender name on the shipping label is a discreet registry name, with no reference to "Velvet Desire" or adult products.

Orders are processed within 24 hours. Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days. You will receive a tracking link via email once shipped.

To ensure quick delivery, we process orders immediately. Please contact our support team via phone or live chat within 30 minutes of placing your order to make changes or cancellations.

Yes, we ship discreetly to over 100 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

Due to the intimate nature of our products, we can only accept returns for items that are unopened, unused, and in their original sealed packaging within 14 days of delivery. Please contact customer support to initiate a return.